This privacy notice tells you what to expect us to do with your personal information.
Our contact details:
Address: 15 Weller Street, London, London, City of, SE1 1QU, GB
Telephone: 0207 407 7070
Email: info@mark-fairhurst.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Purchase or account history
- Payment details (including card or bank information for transfers and direct debits)
- Health and safety information
- Account information
- Photographs or video recordings
- Call recordings
- Records of meetings and decisions
- Information relating to compliments or complaints
- Information relating to sponsorship
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits)
- Purchase history
- Account information, including registration details
We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:
- Names and contact information
- Customer or client accounts and records
- Call recordings
- Financial transaction information
- Information relating to health and safety
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
We collect or use the following information for research or archiving purposes:
- Names and contact details
We collect or use the following information to comply with legal requirements:
- Health and safety information
We collect or use the following information for recruitment purposes:
- Contact details (eg name, address, telephone number or personal email address)
- National Insurance number
- Copies of passports or other photo IDEmployment history (eg job application, employment references or secondary employment)
- Education history (eg qualifications)
- Right to work information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent
- Contract
- Legal obligation
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Consent
- Contract
Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:
- Consent
- Contract
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent
- Contract
Our lawful bases for collecting or using personal information for research or archiving purposes are:
- Consent
- Contract
Our lawful bases for collecting or using personal information for legal requirements are:
- Consent
- Contract
Our lawful bases for collecting or using personal information for recruitment purposes are:
- Consent
- Contract
Where we get personal information from:
- People directly
How long we keep information:
- In line with Defective Premise Act guidance 15 years for dwellings completed after June 2022 and 30 years for dwelling completed before June 2022.
Who we share information with
Other organisations:
- Professional consultants
- Organisations we’re legally obliged to share personal information with
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Cookies Policy
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.
Last updated
28 May 2024